![]() ![]() And knock on wood, I've never lost a PP case or chargeback. PP claims are typically much easier to deal with than Ebay. Which is if they want to return the item, you will be happy to refund them as long as the item is in the condition it was sent in. Provide them with proper customer service. And once they figure out they have to pay for the return shipping, I'm betting they will really not want to return the item.īut you need to state professional and polite, always. Your buyer may just go away as it appears they don't really want to return the item. Second, PP will NOT require you to partial refund the buyer. So your buyer did themselves a disservice by filing in PP and you a favor.įirst, PP REQUIRES the buyer pay return shipping no matter what type of reason they are claiming. ![]() Has anyone experienced this type of problem & can advice me in how to go forward?īuyers aren't as heavily favored in PP as they are in Ebay. I do not know how PP handles these type of claims & can find no information on their site pertaining to their policies on claims. She is claiming "Not as described" and wanting a 1/2 of purchase price including shipping as a refund. Note: Once a reversal has been filed, the response time frame is between 7 and 10 days, or even less.Just had a buyer file a claim with Paypal 3 weeks after the item had been tracked & delivered. The buyer was charged twice for the same item.The item that was purchased did not arrive.The buyer does not recognize the transaction.The buyer's bank account was used without their permission to purchase an item fraudulently.The following events may trigger a reversal: PayPal authorization and capture is a settlement solution that provides increased.Usually, this request is filed because of suspected unauthorized use of a bank account. This request might come from the buyer or the bank itself. A bank reversal sometimes called an ACH return, is when PayPal receives a request to return funds for a transaction that was funded by a bank account.Credit Card Processors have 75 days to respond to a dispute.Their handling requirements are set by the processor, in addition to the regulation set by the card schemes. PayPal has between 14 and 30 days to work chargebacks.This may be shortened if needed, based on PayPal Response Date. The seller has 10 days to respond to PayPal's initial email.Chargebacks occur when buyers ask their credit card issuer to reverse a transaction that has already been approved.They can appeal in the Resolution Center up to 10 days from the case closure date. Claim appeals: Sellers/buyers have the right to appeal the claim decision if they disagree with the decision outcome. ![]() PayPal will attempt to resolve the case within 30 days or less.
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